Technical Customer Advisor with English

Czym będziesz się zajmować?

• Develop an in-depth knowledge of our client's platform.
• Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Diagnose software issues and resolve escalated customer complaints using established processes.
• Provide support and guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions).
• Communicate thoughtfully and effectively with all customers.

• Excellent written and verbal communication skills in English (C1 level).
• Passionate about creative problem solving for customers and end users.
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Experience with or able to quickly pick up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.

• Branża IT

• Angielski

• 3.3k PLN brutto/m (Umowa zlecenie)
• Umowa zlecenie - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.