Senior Client Services Manager

Czym będziesz się zajmować?

• Owning and growing a portfolio of strategic client accounts
• Building strong relationships with senior stakeholders and C-level executives
• Developing and executing Account Growth Plans (AGPs)
• Identifying and driving upsell and cross-sell opportunities
• Leading strategic QBRs and business reviews
• Understanding clients' business models, goals and challenges and proactively bringing relevant solutions
• Managing contract extensions and negotiations
• Partnering with Delivery, Product and Technology teams to turn client needs into opportunities
• Ensuring accurate, up-to-date and transparent forecasts and CRM data

• 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology
• Strong experience with digital products, software, SaaS or technology consulting
• Proven track record of account growth, upselling and cross-selling
• Experience working with enterprise clients and C-level stakeholders
• Strong commercial and business acumen, with a focus on ROI, revenue and long-term value
• Excellent negotiation, communication and influencing skills
• Strategic and analytical mindset
• Proficiency in English C1/C2
• Financial literacy and confidence with budgets, forecasts and Excel
• Highly proactive, comfortable managing multiple strategic accounts

• Background in strategic consulting, product strategy or business development
• International experience and strong cultural awareness

• Zarządzanie kluczowymi klientami
• Sprzedaż krzyżowa
• Up-selling
• Negocjacje
• CRM
• Komunikacja
• Planowanie strategiczne

• MS Excel

• Angielski

• 15.1k–18.5k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak

Droids On Roids, part of Apadmi, is a mobile and web development company established in 2011 in Poland, delivering end-to-end digital product development services for global brands and startups.

Core Services

• Full-stack mobile application development
• Web application development
• Backend development
• End-to-end mobile app development lifecycle management

Technologies & Approach

• Open source software development
• Internet of Things (IoT) integrations using Bluetooth Low Energy (BLE)

Scale & Footprint

• Headquarters: Poland
• Team: 80+ professionals operating in a hybrid model
• Parent company: Apadmi
• Market reach: Global client base, primarily serving the United States and the United Kingdom

Key Clients & Industries

• Key clients and open-source adopters: Giphy, Facebook, WhatsApp, TikTok, Bitrise
• Industries served: Mobile commerce, FinTech, MedTech, Internet of Things (IoT), Lifestyle, Social networking, Education