Payments Operations Specialist with Hebrew

Czym będziesz się zajmować?

Responsibilities:

• Process, monitor and validate domestic and international payment instructions across relevant channels.
• Perform daily controls, reconciliations and exception handling to ensure accuracy and reduce operational risk.
• Investigate and resolve queries, returns, rejects, recalls and amendments within service levels.
• Maintain case notes and documentation for auditability and governance.
• Identify root causes, support process improvement and automation, and contribute to incident management and operational resilience.
• Participate in change activities and PVT (Process Verification Testing) affecting payment processes.
• Work in shifts based on the business calendar, between 8:00 and 18:00 under balance time.

• Monthly gross salary of 7634–9541 PLN, discretionary variable pay and recognition bonuses.
• Healthcare, life insurance, Multisport, training support, family-friendly leave, pension contributions, free parking, flexible hours and home office set-up reimbursement up to 800 PLN.

• Proven experience in payments operations, banking operations or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail and a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• Communicative English at B2 and Hebrew at B1.
• Availability for shift work based on the business calendar, between 8:00 and 18:00.

• Płatności
• Operacje bankowe
• Rekonsyliacja
• Kontrola Wewnętrzna
• Ocena ryzyka
• Dokładność

• Root cause analysis
• Incident Management
• Testowanie procesów
• Komunikacja
• Praca zespołowa
• Narzędzia operacyjne

• Hebrajski
• Angielski

• 7.6k–9.5k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Praca zmianowa (100%)
• Praca zdalna: Hybrydowo
• Budżet szkoleniowy
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Parking

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.