Mid IT Service Desk Analyst (Poznań - hybrid) @ Grant Thornton Global Delivery Center Poland

Proven experience in a Service Desk, Desktop / End User Support role with at least 3–5 years. Hands-on experience using ServiceNow ITSM Strong understanding of ITIL processes (Incident, Request, Knowledge, Problem, and Change Management). Ability to work flexible shifts, including early mornings and late evenings, to support global users. Demonstrated ability to work effectively in a fast-paced, high-pressure environment. Excellent written and verbal communication skills. ITIL Foundation certif…