L2 Technical Support Engineer

Czym będziesz się zajmować?

Andersen is hiring an L2 Technical Support Engineer for a project supporting a video platform and ensuring reliable service, incident resolution, and system availability.

Our customer is a technology provider developing software solutions for digital media and content-driven businesses. Its platform helps organizations manage complex digital workflows, improve service performance, and deliver reliable experiences across different environments and devices. By combining cloud technologies, data-driven capabilities, and automation, the company supports customers in improving scalability, operational efficiency, and overall service quality. It works with organizations across multiple markets, continuously evolving its technology to meet changing business and user needs.

The project is focused on providing managed L2 technical support for a video technology platform, ensuring continuous availability and reliable service for enterprise customers. It covers production incident diagnosis and mitigation across video encoding workflows, web player integrations, and REST APIs while supporting effective escalation to engineering teams. 

Requirements:

• Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years.
• Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows.
• Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns.
• Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues.
• Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl).
• Strong Linux command-line skills.
• Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl).
• Availability and readiness for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7).
• - Level of English – from Upper-Intermediate and above.

• Linux
• Video streaming
• REST
• HTTP/HTTPS
• HLS

• Angielski

• 12k–15k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: W całości

Andersen – your global software development partner Andersen is a global software development company with over 18 years of experience supporting businesses worldwide in their digital transformation.

Headquartered in Poland, we operate development centers across Germany, the USA, the UK, Lithuania, Hungary, Kazakhstan, Georgia, Azerbaijan, Cyprus, and the UAE, enabling us to deliver high-impact solutions close to our customers. We offer end-to-end IT services — from custom software development, API integration, and system architecture to legacy modernization and long-term support. With deep technical expertise and a focus on business value, we build tailored, scalable, and secure digital products. Harnessing the power of AI, Machine Learning, Data Science, Big Data, and Visual Technologies, we create intelligent, future-ready solutions that support digital transformation and solve real-world business problems.

Recognized among the world’s Top 1,000 B2B service providers, Andersen has earned the trust of industry leaders. Our portfolio includes long-term partnerships with Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more. With a team of 3,700+ highly qualified experts in 16+ global locations, we have successfully delivered over 1,000 projects across industries such as Healthcare, FinTech, Logistic, Automotive,

Manufacturing, E-commerce, Multimedia & Entertainment and more. Driven by responsibility, client-focus, and commitment to results, Andersen is your reliable tech partner for building high-ROI, future-proof digital solutions — anywhere in the world.