L1 IT Service Desk Analyst with French, English and Polish - Wrocław

Job Description L1 IT Service Desk Analyst with French, English and Polish Location: Infosys Poland Sp. z o.o., Wrocław Key Responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to specific incidents and manage a trouble ticket through to…