Opis stanowiska
ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time. In this role you will - Take ownership transfer of escalated cases end-to-end: comms, coordination, and the Engineering partnership - the handover itself is the customer's proof of escalation. - Communicate at least daily in plain language, with ETAs from SLOs - and prove we meet…