Escalation Manager

We're looking for a Escalation Manager This role is Hybrid, Krakow Office ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time. In this role you will • Take ownership transfer of escalated cases end-to-end: comms, coordination, and the Engineering partnership — the handover itself is the customer’s proof of escalation. • Communicate…