Digital Platforms Product Owner

Czym będziesz się zajmować?

About the role:

• Join the product team behind Citi's strategic client servicing platform for Wealth and Private Banking operations
• Own a specific slice of the platform backlog as it scales to hundreds of users and integrates AI capabilities
• Partner with engineering, operations, client service, and AI/data teams to shape product direction and deliver phased releases

• Own and prioritize part of the Wealth Workstation product backlog, translating business needs into solutions, actionable user stories and acceptance criteria
• Collaborate with engineering and AI/data science teams to define requirements for AI-driven capabilities
• Partner with data and insights team to build real-time dashboards giving 360-degree view into process, platform and user experience performance
• Coordinate cross-functional integration efforts with key systems and partners to expand platform functionality
• Act as primary point of contact for stakeholders across Client Service, Operations, and leadership, gathering feedback and translating it into prioritized enhancements and defect fixes
• Monitor platform performance, user adoption, and key metrics post-release, iterating on features to improve productivity, client experience, and operational scalability

• Bachelor's degree in Business, Finance, Technology, or related field
• 5+ years of experience as Product Owner/Manager, Business Analyst, or relevant capacity in financial services, ideally supporting operations or client servicing platforms
• Experience working with cross-functional engineering, data science, and AI/ML teams
• Hands-on experience with process mapping, bottleneck identification, and large data sets
• Understanding of basic data analytics concepts and tools
• Proficiency in Agile/Scrum methodologies, backlog management, user stories, and acceptance criteria

• Understanding of AI/GenAI-enabled products (automation, NLP, voice AI)
• Demonstrated competency in Wealth Management, Private Banking, or broader financial services operations

• Agile
• Scrum
• User stories
• Analiza wymagań
• Zarządzanie interesariuszami
• Współpraca międzydziałowa

• Business process mapping
• Analiza danych
• Monitorowanie KPI
• Raportowanie

• Polski
• Angielski

• 13.8k–23.4k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy

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