Customer Technical Service with Danish

Czym będziesz się zajmować?

• Support customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools
• Provide technical support via phone, email, and chat
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance
• Identify root causes of technical issues and determine appropriate solutions
• Escalate complex cases to specialized teams when necessary
• Document customer interactions and technical findings accurately in internal systems
• Educate customers on product features, best practices, and preventive maintenance
• Ensure customer satisfaction while meeting quality and productivity targets
• Work from office in Katowice (Zabrska 19, Global Office Park) in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00
• Full-time position available as of 16.11.2026

• Fluency in Danish (C1) and English (B2)
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools
• Ability to analyze problems and provide clear, customer-friendly solutions
• Good knowledge of Windows environment and MS Office applications
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple customer inquiries simultaneously
• Readiness to work from an office in Katowice

• Wsparcie techniczne
• Troubleshooting
• Customer support
• Komunikacja
• Rozwiązywanie problemów
• Samodzielność
• Wielozadaniowość

• Windows
• MS Office
• Service desk

• Duński
• Angielski

• 11k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Stałe godziny pracy (100%)
• Praca zdalna: Brak
• Budżet szkoleniowy, Szkolenia wewnętrzne
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Pakiet relokacyjny

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.