Customer Support Team Lead

Customer Support Team Lead Miejsce pracy: Gdańsk Your responsibilities Lead and support the daily operations of the Customer Support team; Coach, mentor, and develop team members; Monitor key performance indicators, including response time, resolution time, CSAT, and service quality; Optimise support processes and workflows; Handle escalated customer issues and complex cases; Collaborate with other departments to improve customer experience; Support recruitment, onboarding, and training of new …