Customer Service Specialist in the Automotive Industry with Italian

Czym będziesz się zajmować?

• Responding to customer inquiries via phone, chat, and email, representing the company with professionalism and enthusiasm
• Maintaining clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
• Collaborating with colleagues to enhance the overall customer experience
• Staying updated on the latest offerings, policies, and services to provide customers with accurate and timely information
• Exhibiting warmth and enthusiasm in every customer interaction
• Utilizing knowledge of automotive and digital products to troubleshoot and resolve issues effectively

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry
• Strong communication skills with a minimum C1 level in Italian
• Very good knowledge of English (minimum B2) for internal communication, documentation and training
• Ability to stay composed, tactful, and solution-focused when interacting with customers
• Strong attention to detail and organizational skills
• Excellent problem-solving skills and a creative, solution-oriented mindset
• Passion for continuous learning and adapting to new technologies and processes

• Obsługa klienta
• Komunikacja
• Rozwiązywanie problemów

• CRM
• Dokładność
• Organizacja pracy

• Włoski
• Angielski

• 5.9k–6k PLN brutto/m (Umowa zlecenie)
• Umowa zlecenie - Elastyczne godziny pracy (100%)
• Praca zdalna: W całości

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.