Customer Service Consultant with Finnish (K/M)

Czym będziesz się zajmować?

Tasks:

• Provide technical information and support to household appliance and RTV equipment users according to project guidelines.
• Diagnose and resolve technical problems.
• Explain products and their functionality.
• Enter customer requests into the system.

• Civil contract: PLN 60 gross per hour on-site in Warsaw or PLN 55 gross per hour fully remotely.
• Bonus system and MyBenefit points exchangeable for a sports card, shopping codes and cinema tickets.
• Flexible scheduling based on declared availability and project needs. After meeting operational requirements and performance standards, on-site work may change to hybrid work: three weeks remote and one week on-site.

• Initial phone or email screening.
• Language test.
• Online interview with English verification.
• Decision communication.

• Fluent Finnish at C1 level.
• Excellent English at B2 level.
• Basic knowledge of operating household appliances, including refrigerators, washing machines and TVs.
• Ability to type quickly on a computer keyboard.
• Preferred availability of approximately 120 hours per month.
• Availability during Monday to Friday project operating hours, 8:00–17:00, with hours selected from available time slots.

• Wsparcie techniczne
• Rozwiązywanie problemów
• Obsługa klienta
• Obsługa urządzeń gospodarstwa domowego
• Szybkie pisanie na klawiaturze
• Wprowadzanie danych

• Ukraiński
• Angielski

• 4.6k–5k PLN brutto/m (Umowa zlecenie)
• Umowa zlecenie - Elastyczne godziny pracy (50%)
• Praca zdalna: W całości
• Pakiet sportowy

You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.