Offer ID: 3946
Source: adzuna
Redirect URL: https://www.adzuna.pl/details/5849363526?utm_medium=api&utm_source=f24d3cc0
Created: 2026-08-21 07:32:57 +0000 UTC
Description: OTC Team Leader Miejsce pracy: Kraków Your responsibilities Lead and support a team of Collections & Dispute Analysts, fostering a high-performance and customer-focused culture. Monitor team performance through KPIs, SLAs, and daily operational reviews. Drive collection effectiveness and oversee the timely resolution of customer disputes. Coordinate workload, priorities, month-end activities, and process escalations. Partner with Finance, Sales, Customer Service, and external customers to resol…